Shipping policy

Last updated: July 29, 2026

Thank you for shopping with Milai.

This Shipping Policy explains where we deliver, how orders are processed and fulfilled, how shipping charges are calculated, estimated delivery timeframes, and how to contact us for shipping assistance.

1. Shipping Area

Milai currently accepts and delivers orders only within the United States.

We do not currently accept orders for delivery to addresses outside the United States unless international delivery is specifically made available and clearly displayed during checkout.

2. Order Fulfillment

Products intended for customers in the United States are prepared and dispatched through our U.S.-based fulfillment arrangements.

The specific fulfillment and dispatch location may vary depending on product availability, inventory allocation, package requirements, and the delivery destination.

Our U.S. Commercial Mail Receiving Address is used for customer correspondence and business communication only. It is not a warehouse, fulfillment center, office, retail store, manufacturing facility, return address, or the location from which orders are dispatched.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully authorized and confirmed.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Processing may take longer during:

Public holidays Promotional periods Periods of high order volume Inventory verification Payment or address verification Unexpected fulfillment delays

Processing time is separate from delivery time.

If a significant delay affects your order, we may contact you using the email address provided during checkout.

4. Estimated Delivery Time

After an order has been processed and dispatched, standard delivery normally takes approximately 5–10 business days.

The estimated timeframe is:

Order processing: 1–3 business days Standard delivery after dispatch: 5–10 business days Estimated total time from order placement to delivery: approximately 6–13 business days

Delivery times are estimates and are not guaranteed.

Actual delivery time may be affected by:

Delivery destination Carrier operations Severe weather Public holidays Seasonal shipping volume Transportation disruptions Address verification issues Circumstances outside our reasonable control

5. Shipping Charges

Milai currently offers the following standard shipping rates for eligible orders delivered within the United States:

Orders below $90.00 USD: $6.99 USD standard shipping Orders of $90.00 USD or more: Free standard shipping

The order value used to determine free-shipping eligibility is calculated after discounts and before applicable taxes, unless otherwise stated during checkout.

Any applicable shipping charge will be clearly displayed during checkout before payment is submitted.

Milai does not intentionally add undisclosed shipping or handling charges after an order has been completed.

6. Order Confirmation and Tracking

After successfully placing an order, you will normally receive an order confirmation email at the email address provided during checkout.

Once your order has been dispatched, you may receive a shipping confirmation email containing the applicable tracking information.

Tracking information may take approximately 24–48 hours to update after the carrier receives or scans the package.

If you do not receive an expected confirmation email, please check your spam or junk folder before contacting us.

7. Split Shipments

Some orders may be delivered in more than one package because of:

Inventory availability Product type Package size Fulfillment requirements Products being stored at different fulfillment locations

If your order is divided into multiple shipments, you may receive more than one shipping confirmation email or tracking number.

You will not be charged an additional standard shipping fee solely because your order is divided into multiple packages.

8. Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information during checkout.

Before submitting an order, please review the following information carefully:

Recipient’s full name Street address Apartment, suite, or unit number City State ZIP code Telephone number Email address

Milai is not responsible for delays, failed delivery attempts, or returned packages directly caused by inaccurate or incomplete shipping information provided by the customer.

If you notice an error in your shipping information, contact service@milai.shop as soon as possible.

We will make a reasonable effort to assist before the order enters fulfillment, but address changes are not guaranteed.

Where permitted by applicable law, additional shipping or reshipment costs caused by inaccurate customer-provided information may be the customer’s responsibility.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact service@milai.shop as soon as possible.

We will make a reasonable effort to assist before the order enters processing or fulfillment, but changes and cancellations are not guaranteed.

Once an order has been processed, packed, or dispatched:

The delivery address may no longer be changeable. The order may no longer be cancellable. The carrier may not be able to redirect the package.

After delivery, eligible products may be handled according to our Return & Refund Policy.

10. Delivery Attempts and Returned Packages

The shipping carrier may make one or more delivery attempts according to its standard procedures.

If a package is returned because of:

An incorrect or incomplete address Refusal of delivery Failure to collect the package An unavailable recipient Another customer-related reason

Any available refund or reshipment will be reviewed based on the circumstances.

Original shipping charges may not be refundable.

Additional shipping costs may apply if the customer requests reshipment.

Where permitted by applicable law, carrier return charges or reshipment costs may be deducted from an available refund.

These conditions do not apply when the delivery issue was caused by an error on our part.

11. Delayed or Lost Packages

Carrier delays may occasionally occur after an order has been dispatched.

If tracking shows that your package is delayed, please allow the carrier additional time to complete delivery.

If a package appears to be significantly delayed or lost in transit, contact service@milai.shop and provide:

Your order number Your full name The email address used during checkout The tracking number A brief description of the issue

Milai may review the available tracking information and contact the carrier or fulfillment provider when appropriate.

The available resolution will depend on the tracking information, carrier investigation, order circumstances, and applicable legal requirements.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please first check:

The delivery area around your address Household members Neighbors Building reception or management Mailroom or parcel locker Secure package storage areas The local carrier office

Carriers may occasionally mark a package as delivered shortly before the package is physically placed at the delivery location.

If the package still cannot be located after checking the areas above, contact service@milai.shop with your order number and tracking information.

We will review the available information and assist with an appropriate carrier inquiry where possible.

13. Damaged Packages or Products

Please inspect your package and products shortly after delivery.

If a package or product arrives damaged, contact service@milai.shop as soon as reasonably possible.

Please provide:

Your order number Your full name The email address used during checkout Clear photos of the outer packaging Clear photos of the shipping label Clear photos or videos of the damaged product A brief description of the issue

After reviewing and verifying the issue, Milai may provide an appropriate resolution, which may include:

A replacement A full or partial refund A prepaid return label Reimbursement of a reasonable return shipping cost Another appropriate solution based on the circumstances

14. Shipping Restrictions

Milai currently delivers only within the United States.

Delivery to the following address types may depend on carrier and fulfillment availability:

P.O. Boxes APO, FPO, or DPO military addresses Remote locations Restricted-access locations Special delivery locations

If an address cannot be served, we may contact you before fulfillment.

If the order cannot be delivered to the address provided, we may cancel the affected order and refund the applicable amount to the original payment method.

15. Taxes and Additional Charges

Applicable sales tax, where required, will be calculated and displayed during checkout.

Milai does not charge separate handling fees beyond the shipping charge displayed during checkout.

Under our current U.S.-based fulfillment arrangements, customers should not normally be charged international customs duties or import fees for orders delivered within the United States.

If an unexpected carrier or delivery charge appears, please contact service@milai.shop before making any additional payment.

16. Market and Fulfillment Information

Milai currently serves customers within the United States.

Products intended for U.S. customers are prepared and dispatched through our U.S.-based fulfillment arrangements.

The specific fulfillment location may vary depending on inventory availability, product allocation, package requirements, and the delivery destination.

Milai apparel is produced at our manufacturing facility in Guangzhou, Guangdong, China.

Milai’s legal business information, manufacturing facility, U.S. Commercial Mail Receiving Address, fulfillment locations, and approved return locations serve different purposes and should not be treated as interchangeable.

The U.S. Commercial Mail Receiving Address is not the location from which orders are dispatched.

17. Business and Manufacturing Information

Brand: Milai

Operated by: Guangzhou Milai Garment Trading Co., Ltd.

Manufacturing Facility Address: Room 502, 5th Floor, No. 19 Xiajinan 4th Road Xindun Village, Xintang Town, Zengcheng District Guangzhou, Guangdong, China

The manufacturing facility is used for apparel production and related manufacturing activities.

It is not a customer service location, office, retail store, warehouse, fulfillment center, or return address.

Please do not send customer correspondence or returned products to the manufacturing facility.

18. Contact Information

For questions about shipping, delivery, tracking, or order status, please contact:

Milai Customer Service

Email: service@milai.shop

Phone: +1 818-307-8361

U.S. Commercial Mail Receiving Address: 931 N Hollywood Way Burbank, CA 91505 United States

The address above is a commercial mail receiving address used for customer correspondence and business communication only.

It is not Milai’s registered business address, office, manufacturing facility, warehouse, fulfillment center, retail store, return address, or a location open for in-person customer service.

Please do not send returned products to this address. Contact service@milai.shop before returning any item so that our customer service team can provide the applicable return instructions and approved return address.