Payment policy

Last updated: July 29, 2026

This Payment Policy explains how payments, prices, order charges, payment verification, cancellations, and refunds are handled for purchases made through milai.shop.

1. Accepted Payment Methods

The payment methods currently available for your order will be displayed during checkout.

Available payment methods may vary depending on your location, device, browser, order value, and the payment services enabled on our store.

Please review and select one of the payment methods shown on the official checkout page before completing your purchase.

Milai does not accept payment through personal bank accounts, social media accounts, unofficial payment links, or payment methods that are not displayed during checkout.

2. Currency

Unless otherwise stated, all product prices, shipping charges, discounts, taxes, and order totals displayed on milai.shop are shown and processed in U.S. dollars.

3. Prices and Charges

The checkout page will display the applicable:

• Product subtotal
• Discounts
• Shipping charges
• Estimated taxes
• Final order total

Please review the complete order total before submitting payment.

Milai does not intentionally add undisclosed product, shipping, handling, or payment-processing charges after an order has been completed.

4. Payment Authorization

By submitting an order, you authorize the applicable payment provider to charge or place an authorization hold for the total amount shown during checkout.

You confirm that:

• The payment information provided is accurate.
• You are authorized to use the selected payment method.
• The billing information provided matches the information associated with the payment method where required.

An order is not considered fully accepted until payment authorization, order verification, and inventory confirmation have been completed.

5. Payment Processing

Payments made through milai.shop are processed through Shopify and the third-party payment providers available during checkout.

Milai does not normally receive or store your complete payment card number, card security code, or complete payment credentials on its own servers.

Payment providers may process information according to their own terms, privacy policies, and security procedures.

6. Payment Verification

Orders may be reviewed for payment authorization, fraud prevention, billing-address verification, shipping-address verification, inventory availability, and other security checks.

We may contact you using the email address or telephone number provided during checkout if additional information is reasonably required to verify an order.

Failure to provide requested verification information may result in an order delay or cancellation.

Please do not send your complete payment card number or card security code by email, telephone, social media, or through our contact form.

7. Declined or Failed Payments

A payment may be declined or fail because of:

• Incorrect payment information
• Insufficient funds
• An expired payment method
• Billing-address mismatch
• Payment-provider restrictions
• Bank security controls
• Fraud-prevention checks
• Technical or network issues

If a payment is declined, please verify your information or contact your bank or payment provider.

Milai does not control payment decisions made by your bank, card issuer, or payment provider.

8. Order Confirmation

After a successful purchase, you will normally receive an order confirmation email at the email address provided during checkout.

An order confirmation means that we have received your order request. The order may still be subject to payment verification, fraud screening, inventory confirmation, and fulfillment review.

Please review the confirmation email and contact service@milai.shop promptly if any order information appears incorrect.

9. Pricing or Technical Errors

We make reasonable efforts to display accurate prices, discounts, shipping charges, taxes, and order totals.

If an obvious pricing, calculation, inventory, or technical error affects an order, we may contact you before fulfillment.

Where appropriate, you may be given the option to proceed using the corrected information or cancel the affected order.

If a paid order is cancelled, the applicable amount will be refunded to the original payment method.

10. Order Changes and Cancellations

To request an order change or cancellation, contact service@milai.shop as soon as possible.

We will make a reasonable effort to assist before the order enters processing or fulfillment, but changes and cancellations are not guaranteed.

Once an order has been processed, packed, or dispatched, it may no longer be possible to change or cancel it.

If an order is successfully cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

11. Refunds

Approved refunds are issued to the original payment method used for the order.

Refunds are not normally issued to a different card, bank account, payment account, or person.

After Milai processes an approved refund, please allow approximately 5–10 business days for the amount to appear on your account.

The exact posting time depends on your bank, card issuer, or payment provider and is outside Milai’s direct control.

Return eligibility and refund conditions are explained in our Return & Refund Policy.

12. Payment Security

Customers should complete payment only through the official checkout process on milai.shop.

For your security:

• Do not send payment information through social media.
• Do not provide complete card details by email or telephone.
• Do not make payments to personal accounts.
• Do not use unofficial payment links claiming to represent Milai.

If you receive a suspicious payment request claiming to be from Milai, contact service@milai.shop before taking any action.

13. Taxes

Applicable sales tax, where required, will be calculated and displayed during checkout.

Tax amounts may depend on the delivery address, product type, and applicable tax requirements.

14. Contact Information

For questions about payments, billing, charges, order confirmations, cancellations, or refunds, please contact:

Milai Customer Service

Email:
service@milai.shop

Phone:
+1 818-307-8361

U.S. Commercial Mail Receiving Address:
931 N Hollywood Way
Burbank, CA 91505
United States

This is a commercial mail receiving address used for customer correspondence only. It is not Milai’s registered business address, office, warehouse, fulfillment center, retail store, manufacturing facility, or return address.

Please do not send payments, payment-card information, checks, cash, or returned products to this address.