Privacy policy

Last updated: July 29, 2026

This Privacy Policy explains how Milai collects, uses, discloses, and protects personal information when you visit milai.shop, place an order, contact us, or otherwise use our website and services.

Milai is operated by Guangzhou Milai Garment Trading Co., Ltd. References to “Milai,” “we,” “us,” or “our” in this Privacy Policy refer to Guangzhou Milai Garment Trading Co., Ltd.

1. Business Information

Brand: Milai

Operated by: Guangzhou Milai Garment Trading Co., Ltd.

Website: milai.shop

Email: service@milai.shop

Phone: +1 818-307-8361

U.S. Commercial Mail Receiving Address: 931 N Hollywood Way Burbank, CA 91505 United States

This is a commercial mail receiving address used for customer correspondence only. It is not Milai’s registered business address, office, warehouse, fulfillment center, retail store, manufacturing facility, or return address.

Manufacturing Facility Address: Room 502, 5th Floor, No. 19 Xiajinan 4th Road Xindun Village, Xintang Town, Zengcheng District Guangzhou, Guangdong, China

The manufacturing facility is used for apparel production. It is not a customer service location, fulfillment center, retail store, or return address.

2. Personal Information We Collect

We may collect personal information that you provide when you:

Place an order
Create or use a customer account
Contact customer service
Subscribe to marketing communications
Submit a form
Request a return, refund, or exchange

The information may include:

Your name
Email address
Telephone number
Billing and shipping addresses
Order and product information
Account information
Marketing preferences
Customer service communications
Return, refund, or exchange information
Photos, videos, or descriptions submitted in connection with an order issue

Payment information required to complete a transaction is generally collected and processed by Shopify and the payment providers available during checkout.

3. Information Collected Automatically

When you visit or interact with milai.shop, we and our service providers may automatically collect certain information, including:

IP address
Browser and device type
Operating system
Device or browser identifiers
General location derived from your IP address
Pages and products viewed
Items added to your cart
Checkout activity
Date and time of visits
Interactions with our website, emails, or advertisements

This information may be collected through cookies, pixels, tags, log files, local storage, and similar technologies.

4. How We Use Personal Information

We may use personal information to:

Process and verify orders
Collect and confirm payment
Arrange fulfillment and delivery
Provide order confirmations and tracking information
Respond to product, sizing, payment, shipping, return, refund, or exchange questions
Operate and improve our website
Maintain website security
Prevent fraud and unauthorized transactions
Provide customer service
Send marketing communications where permitted
Comply with legal, tax, accounting, and recordkeeping obligations

5. Payment Information

Payments made through milai.shop are processed through Shopify and applicable third-party payment providers.

Milai does not normally receive or store your complete payment card number, card security code, or full payment credentials on its own servers.

Payment providers may process information such as:

Billing details
Payment account information
Transaction amount
Authorization information
Device information
Fraud-prevention information

Their handling of personal information is also governed by their own privacy policies and terms.

6. Order Fulfillment and Delivery

To process and deliver your order, we may provide necessary personal information to:

Payment processors
Fulfillment providers
Shipping carriers
Fraud-prevention providers
Customer-support providers
Other service providers involved in completing the order

This information may include your name, delivery address, telephone number, email address, order details, payment confirmation, and tracking information.

Products intended for U.S. customers are prepared and dispatched through our U.S.-based fulfillment arrangements.

7. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

Shopify and website-platform providers
Payment processors
Fulfillment providers
Shipping carriers
Email and customer-support providers
Analytics providers
Advertising and marketing providers
Fraud-prevention and security providers
Legal, accounting, tax, and compliance advisers

We may also disclose information when reasonably necessary to:

Comply with applicable laws or legal requests
Protect customers, Milai, or our service providers
Prevent fraud or security incidents
Complete a merger, sale, financing, restructuring, or similar business transaction

8. Sale, Sharing, and Advertising

Milai does not sell personal information in exchange for money.

However, our website may use analytics, advertising, social-media, and ecommerce technologies that disclose certain browsing, device, shopping, or advertising information to third parties.

Under some U.S. privacy laws, these activities may be considered “sale,” “sharing,” or targeted advertising even when no money is exchanged.

Where required by law, eligible customers may request to opt out through the privacy choices or data-sharing opt-out link available on our website, supported browser privacy signals, or by contacting service@milai.shop.

9. Cookies and Similar Technologies

Milai and its service providers may use cookies and similar technologies to:

Keep the website functioning
Maintain shopping-cart and checkout activity
Remember preferences
Detect and prevent fraud
Understand website traffic
Measure advertising and marketing performance
Personalize content or recommendations
Improve the shopping experience

Some cookies are necessary for the website to work properly. Other cookies may support analytics, personalization, or advertising.

You may be able to manage your choices through our cookie banner, privacy settings, data-sharing opt-out page, or browser settings.

Disabling certain cookies may affect website functionality.

10. Marketing Communications

Where permitted by law, we may send product updates, promotions, offers, or store news if you subscribe or otherwise provide valid consent.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting service@milai.shop.

You may still receive necessary service-related communications, including:

Order confirmations
Payment notices
Shipping and tracking updates
Return and refund updates
Account-security notices
Customer-service responses

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Order fulfillment
Customer support
Returns and refunds
Chargebacks
Fraud prevention
Legal requirements
Tax and accounting obligations
Recordkeeping requirements

When information is no longer reasonably required, it may be deleted, anonymized, or retained where required or permitted by law.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, electronic communication, or data-storage method is completely secure.

We cannot guarantee absolute security.

Customers are responsible for protecting their devices, email accounts, passwords, and customer-account credentials.

13. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request:

Access to personal information we hold about you
Correction of inaccurate information
Deletion of certain personal information
A copy of certain personal information
Withdrawal of consent where processing is based on consent
Opt-out of certain sales, sharing, or targeted advertising activities
Appeal of a privacy-request decision where applicable

These rights may be subject to legal exceptions and limitations.

To submit a privacy request, contact: Email: service@milai.shop

Please state that your message concerns a privacy request and describe the request clearly.

We may need to verify your identity before completing the request.

14. California Privacy Notice

Eligible California residents may have additional rights under applicable California privacy laws, including the right to request access, correction, or deletion of certain personal information and the right to opt out of certain sales or sharing of personal information.

Milai does not sell personal information in exchange for money.

To submit a California privacy request, contact: Email: service@milai.shop Phone: +1 818-307-8361

Please state that your message concerns a California privacy request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. Children’s Privacy

Our website is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact service@milai.shop.

16. Third-Party Services

Our website may include or interact with third-party services, such as:

Shopify
Payment providers
Shipping carriers
Analytics services
Advertising platforms
Social-media platforms
Customer-support tools

We do not control the independent privacy or security practices of these third parties.

Information provided directly to a third party is governed by that third party’s privacy policy and terms.

17. International Processing

Milai is operated by a company in China and currently serves customers within the United States.

Personal information may be accessed, processed, or stored in the United States, China, or other countries where our service providers operate.

Privacy laws in those locations may differ from the laws in your location.

Where required, we take reasonable steps to handle personal information in accordance with applicable requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Our business operations
Website features
Service providers
Data practices
Privacy settings
Legal obligations

The updated version will be published on this page with a revised “Last updated” date.

19. Contact Us

Questions about this Privacy Policy or our handling of personal information may be sent to: