Terms of service
TERMS OF SERVICE
Last updated: July 1, 2026
Welcome to Milai.
These Terms of Service (“Terms”) govern your use of our website, products, services, and any purchases made through https://milai.shop. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our website or making a purchase.
1. Business Information
Brand: Milai
Website:
https://milai.shop
Customer Support:
Email: service@milai.shop
Phone: (+1) 213-838-9589
U.S. Customer Service Address:
931 N Hollywood Way
Burbank, CA 91505
United States
Company & Manufacturing Address:
No. 89 Yunxiao Road
Guangzhou, Guangdong 510000
China
Milai currently serves customers in the United States only. Orders placed on our website are shipped from the United States.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state or region of residence, or that you have given us consent to allow any minor dependents to use this website.
You may not use our products, website, or services for any illegal, unauthorized, harmful, or fraudulent purpose.
You agree not to interfere with the security, operation, or functionality of our website.
3. Product Information
We make reasonable efforts to provide accurate product information, including product descriptions, images, prices, colors, sizes, materials, availability, shipping details, and other relevant information.
However, product colors may appear slightly different depending on your screen, device settings, lighting, or photography.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time without prior notice.
4. Pricing and Availability
All prices are listed in U.S. dollars unless otherwise stated.
Product prices, promotions, discounts, and availability may change without notice.
We reserve the right to limit product quantities, discontinue products, or refuse orders where information appears incorrect, incomplete, fraudulent, or inconsistent with our policies.
5. Orders and Order Acceptance
When you place an order on our website, you agree to provide accurate and complete order information, including your name, email address, phone number, billing address, shipping address, and payment information.
After placing an order, you may receive an order confirmation email. This confirmation does not mean that your order has been fully accepted or shipped.
We reserve the right to review, cancel, or refuse any order if there is a problem with payment, product availability, shipping address, suspected fraud, pricing error, or violation of these Terms.
6. Payment
We accept the payment methods displayed at checkout.
All payments must be completed before an order is processed or shipped.
Payment information is processed securely by third-party payment providers. Milai does not directly store complete credit card numbers.
You agree to provide current, complete, and accurate payment and billing information.
7. Shipping Policy
Milai currently ships to customers in the United States only.
Orders are shipped from the United States.
Estimated delivery time includes order processing time and carrier transit time.
Free standard shipping is available on U.S. orders over $90.
For orders of $90 or less, the shipping fee is calculated and displayed at checkout.
Shipping fees, estimated delivery times, and available shipping options are shown before you complete your order.
For full details, please review our Shipping Policy.
8. Returns and Refunds
Eligible products may be returned within 30 days after delivery.
Returned items must be unused, unworn, unwashed, and in their original condition with original packaging, tags, labels, accessories, and proof of purchase when applicable.
Customers are responsible for return shipping costs for non-defective returns.
For defective, damaged, or incorrect items caused by our error, we will review the issue and provide assistance according to our Return & Refund Policy.
Refunds are usually processed within 5–10 business days after the returned item is received and inspected.
For full details, please review our Return & Refund Policy.
9. Order Cancellation
If you need to cancel or update an order, please contact us as soon as possible at service@milai.shop.
If your order has not yet been processed or shipped, we will try to assist you.
If the order has already been processed or shipped, cancellation may not be possible. You may request a return after receiving the order according to our Return & Refund Policy.
10. Incorrect Address or Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout.
Milai is not responsible for delays, failed delivery, lost packages, or additional costs caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
If you notice an address error after placing an order, please contact us immediately. We will try to assist before the order is processed or shipped.
11. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours after delivery at service@milai.shop.
Please include your order number and clear photos or videos showing the issue. We will review your case and provide a suitable solution according to our store policies.
12. Customer Account
You may be able to create a customer account on our website.
You are responsible for keeping your account information and password confidential.
You agree to notify us if you believe your account has been used without authorization.
We reserve the right to suspend or close accounts that violate our policies, contain inaccurate information, or appear to be used for fraudulent or harmful activities.
13. Promotions and Discounts
Promotional offers, discount codes, and special offers may be subject to additional terms and conditions.
Discount codes may have expiration dates, usage limits, product exclusions, or order value requirements.
Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to modify, suspend, or cancel promotions at any time.
14. Website Use
You agree not to:
Use the website for unlawful, fraudulent, or harmful purposes;
Upload or transmit viruses, malware, or harmful code;
Attempt to gain unauthorized access to our systems;
Copy, reproduce, resell, or exploit any part of the website without permission;
Interfere with the normal operation of the website;
Provide false, misleading, or inaccurate information.
15. Intellectual Property
All content on this website, including text, images, graphics, logos, product content, page layout, design elements, and other materials, is owned by or licensed to Milai unless otherwise stated.
You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without our written permission.
16. Third-Party Services and Links
Our website may include links to third-party websites, apps, payment providers, shipping services, or other services.
We are not responsible for the content, privacy practices, security, policies, or actions of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
17. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
Please review our Privacy Policy before using our website or placing an order.
18. Limitation of Liability
To the fullest extent permitted by law, Milai is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, delays, interruptions, data loss, lost profits, or issues caused by third-party service providers, carriers, payment processors, or customer-provided incorrect information.
Nothing in these Terms limits rights that cannot be limited under applicable law.
19. Disclaimer
We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or free from harmful components.
Product availability, shipping estimates, promotions, and website information may change from time to time.
20. Indemnification
You agree to indemnify and hold Milai harmless from any claim, demand, loss, liability, cost, or expense arising from your violation of these Terms, misuse of our website, violation of applicable laws, or infringement of third-party rights.
21. Governing Law
These Terms are governed by applicable laws of the United States, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws.
22. Changes to These Terms
We may update these Terms from time to time.
When changes are made, we will update the “Last updated” date at the top of this page.
Your continued use of our website after changes are posted means you accept the updated Terms.
23. Contact Information
If you have any questions about these Terms of Service, your order, our policies, or customer support, please contact us:
Brand: Milai
Email: service@milai.shop
Phone: (+1) 213-838-9589
U.S. Customer Service Address:
931 N Hollywood Way
Burbank, CA 91505
United States
Company & Manufacturing Address:
No. 89 Yunxiao Road
Guangzhou, Guangdong 510000
China