Privacy policy

Last updated: July 1, 2026

This Privacy Policy describes how Milai (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Brand: Milai

Website: https://milai.shop

Email: service@milai.shop
Phone: (+1) 213-838-9589

U.S. Customer Service Address:
931 N Hollywood Way
Burbank, CA 91505
United States

Company & Manufacturing Address:
No. 89 Yunxiao Road
Guangzhou, Guangdong 510000
China

Milai currently serves customers in the United States only. Orders placed on our website are shipped from the United States.

2. Information We Collect

We may collect personal information that you provide directly to us when you:

Place an order on our website;

Create or use a customer account;

Contact our customer service team;

Subscribe to email updates or promotional messages;

Submit a form or request support;

Interact with our website or checkout pages.

The information we may collect includes:

Name;

Email address;

Phone number;

Billing address;

Shipping address;

Order details;

Payment-related information;

Customer service messages;

Return, refund, or exchange request information;

Device, browser, and website usage information.

We do not store full credit card numbers on our website. Payment information is processed securely by our payment service providers.

3. How We Use Your Information

We use your personal information to:

Process and fulfill your orders;

Confirm payment and prevent fraud;

Provide shipping, delivery, and tracking updates;

Respond to customer service inquiries;

Process returns, refunds, exchanges, and order issues;

Improve our website, products, and customer experience;

Send order-related emails and service messages;

Send marketing emails if you have subscribed or provided consent;

Comply with legal, tax, accounting, security, and business requirements.

4. Order Processing and Customer Support

We use order and contact information to provide customer support before and after purchase.

This may include helping with order status, shipping updates, address issues, damaged or incorrect items, return requests, refund requests, and other service-related matters.

5. Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not directly store complete credit card details. Payment providers may collect and process payment information according to their own privacy and security policies.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Operate and improve the website;

Remember customer preferences;

Support shopping cart and checkout functions;

Analyze website traffic and performance;

Help with marketing, advertising, and fraud prevention.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect some website features, including cart and checkout functions.

7. Marketing Communications

If you subscribe to our email list or agree to receive marketing messages, we may send you updates about products, promotions, or store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at service@milai.shop.

Even if you unsubscribe from marketing emails, we may still send important service emails related to your orders, payments, shipping, returns, refunds, or account activity.

8. How We Share Information

We may share necessary personal information with trusted service providers that help us operate our business, including:

E-commerce platform providers;

Payment processors;

Shipping and logistics providers;

Email and customer support service providers;

Analytics and marketing service providers;

Fraud prevention and security service providers;

Legal, accounting, or compliance service providers when required.

We only share information that is reasonably necessary for these services.

We do not sell customers’ personal information.

9. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no online transmission or storage system is completely secure. We cannot guarantee absolute security, but we work to use commercially reasonable safeguards to protect customer information.

10. Data Retention

We keep personal information for as long as necessary to:

Process orders and provide customer support;

Maintain business and transaction records;

Comply with legal, tax, accounting, and fraud prevention requirements;

Resolve disputes and enforce our policies.

When personal information is no longer needed, we may delete, anonymize, or securely store it according to applicable requirements.

11. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to the personal information we hold about you;

Request correction of inaccurate personal information;

Request deletion of certain personal information;

Opt out of marketing communications;

Ask questions about how your information is used;

Request information about how we share personal data.

To make a privacy request, please contact us at service@milai.shop.

We may need to verify your identity before processing your request.

12. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws.

These rights may include the right to know what personal information we collect, the right to request deletion of certain personal information, the right to correct inaccurate information, and the right to opt out of certain sharing or marketing activities where applicable.

Milai does not sell personal information.

To submit a California privacy request, please contact us:

Email: service@milai.shop
Phone: (+1) 213-838-9589

13. Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us at service@milai.shop and we will take appropriate steps to remove the information.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party sites you visit.

15. International Information Processing

Milai serves customers in the United States. However, our company and manufacturing resources are located in China, and some service providers may process information in different locations.

By using our website, you understand that your information may be processed and stored in the United States, China, or other locations where our service providers operate, subject to applicable laws and safeguards.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Brand: Milai

Email: service@milai.shop
Phone: (+1) 213-838-9589

U.S. Customer Service Address:
931 N Hollywood Way
Burbank, CA 91505
United States

Company & Manufacturing Address:
No. 89 Yunxiao Road
Guangzhou, Guangdong 510000
China